FeedbackOtter (“we”, “our”, “us”) provides a feedback and bug reporting tool for websites
and web apps. This Privacy Policy explains what data we collect, how we use it, and your
rights.
By using FeedbackOtter, you agree to this policy.
1. What we collect
We collect two kinds of data:
a) Account data
When you create an account, we collect:
- Name
- Email address
- Password (stored securely and hashed)
- Billing and subscription information (via Creem)
b) Feedback data
When someone submits feedback through a FeedbackOtter widget, we may collect:
- The message they wrote
- The page URL
- Browser and OS
- Screen size
- Screenshot or screen capture (if enabled)
- Console logs (if enabled)
- Reporter name, email, or custom data (if provided by the site owner)
This data belongs to the customer who installed FeedbackOtter on their site. We act as a
data processor for this data.
2. How we use data
We use data to:
- Provide the FeedbackOtter service
- Show feedback in your dashboard
- Send notifications (email, Slack, GitHub)
- Improve the product
- Handle billing and account management
- Prevent abuse and fraud
We do not sell your data.
3. Who can see feedback data
Feedback data is visible to:
- The owner of the project
- Team members invited to that project
- Third-party services you connect (Slack, GitHub, etc.)
FeedbackOtter employees only access this data when required for support, debugging, or legal
reasons.
4. Cookies
We use cookies for:
- Authentication
- Keeping you logged in
- Security
- Basic analytics
We do not use cookies for advertising or tracking across websites.
5. Third-party services
We use trusted third-party services to run FeedbackOtter, including:
- Hosting and infrastructure providers
- Email providers
- Creem (payments)
- Slack and GitHub (if you connect them)
These services only receive the data necessary to perform their function.
6. Data retention
You control your data.
- If you delete a project, all feedback and reporter data for that project is deleted.
- If you delete your account, all your projects and data are deleted.
- Backups may exist for a short time but are automatically removed.
7. Your rights
You have the right to:
- Access your data
- Export your data
- Delete your data
- Correct your data
To do this, contact: [email protected]
8. Changes
We may update this policy from time to time. If we make major changes, we will notify you.
9. Contact
If you have questions about privacy, contact:
[email protected]